Privacy and Return Policy
Warranty Policy
At Ópalo, we want you to shop with complete confidence. That’s why we offer a 7-day warranty from the date of delivery on all eligible purchases.
What Our Warranty Covers:
Broken or defective items upon delivery
Damaged clasps or loose parts
Incorrect or incomplete items received
What It Does Not Cover:
Damage caused by misuse (e.g. impact, water, perfumes, sweat)
Natural wear and tear over time
Loss or mishandling by the customer
How to Claim:
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Contact our support team within 7 days of receiving your order.
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Provide clear photo or video evidence of the issue.
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Once approved, we’ll email you a prepaid return label (PDF).
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You’ll ship the item back to us at no cost.
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We will send you a replacement item or issue store credit, as per your preference.
Mail: info@opaloflo.com
Phone: 321-337-1364
Processing and Delivery:
- Orders are processed within 48 business hours.
- Estimated delivery time: 3 to 5 business days.
- Shipped via USPS with tracking number.
Security:
- All payments are processed via SSL-encrypted, PCI-DSS certified platforms.
- We do not store full card or account information.
Conditions:
- Full payment is required before processing the order.
- We reserve the right to cancel any suspicious or invalid orders.
Privacy Policy
We value your privacy. Your personal information is used solely to process your order and improve your
experience.
What We Collect:
Name
Shipping & billing address
Email address
Phone number
Partial payment information (never full card details)
How We Use Your Information:
To fulfill and ship your orders
To contact you regarding your purchase or inquiries
To send updates or promotional offers (only with your consent)
We do NOT sell or share your data. All information is protected by encryption and secure servers